Kindly read the following details to better understand our shipping terms.

  • All our deliveries are handled by shipping couriers. So, we provide estimated delivery times and there is a small chance that your delivery may come earlier or later than estimated. 
  • It may take up to 3 days for orders to be processed. And you will be sent an email once your order is dispatched. 
  • Cross-check your address at checkout and ensure that all numbers and street details are accurate and properly spelled. 
  • Failed deliveries will be cancelled and the cost of the item alone will be automatically refunded to the card used at checkout (once the item is sent back to our warehouse by our shipping couriers).
  • All our deliveries are tracked. That is, you will receive a tracking number so that you can follow the status of your order on the courier’s website.

SHIPPING FEES: Unfortunately due to COVID-19 our international courier partners have consistently upped their prices therefore, we have had to change our shipping prices to reflect this increase. You can rest assured knowing that we are giving you only the best prices at every moment.
N.B. Your final shipping fees will be calculated at checkout based on the weight of your item.

Country/Continent Tracked(Starting from): Untracked(Starting from):
UK:
£4.50
EUROPE:
£10.00
£8.00
USA:
£14.00
CANADA:
£20.00
£10.00
REST OF AMERICAS:
£23.00
£12.00
ASIA:
£20.00
£14.00
OCEANIA:
£10.00
AFRICA:
£23.00
£14.00

TRACKED DELIVERIES:
Service used in the UK – Royal Mail > https://www.royalmail.com/track-your-item
Service used for International deliveries – Deutsch Post https://www.aftership.com/couriers/deutsch-post
Service used for heavy items / large orders – DPD http://www.dpd.co.uk/service
If you are based outside of UK your delivery is passed on to your local delivery service by Deutsch Post, please see below for which service is used in your Country:

For other countries please check with your local postal service.

ON BREXIT:
Because we ship our goods from the UK, there may now be extra charges on shipping fees as a consequence of the BREXIT. Such implications include:

VAT
VAT will now be payable in EU countries where the customer resides – the rates vary from country to country but are an average of 20%. VAT will be payable on delivery of the parcel in the local country. The customer will have an invoice attached to the shipment for payment.

The Low Value Consignment relief provisions apply until June 2021 – until then you can sell purchased goods under the value of €22 without VAT being applicable.

To find the VAT rate in your local country please use this link –https://europa.eu/youreurope/business/taxation/vat/vat-rules-rates/index_en.html

Duty and Tariffs
When ordering internationally you may have to pay import duty depending on what you’ve ordered and its declared value.

Import duty is a tax that may be imposed by your country’s government on goods from other countries, so unfortunately this is not something we can control.

When sending parcels to the EU from the UK, Duty is only payable for any orders over €150 in value. Duty may apply to restricted goods, including alcohol, tobacco, etc.

Duty will be based on the type and material of each good, and the location the customer resides in. The customer will have an invoice attached to the shipment for payment.

Please use this website to look up potential payable duty charges https://www.check-duties-customs-exporting-goods.service.gov.uk/selectdest?_ga=2.24855993.2043019202.1611132980-1190965269.1588795992 It is not guaranteed that there will be a duty charge as it is dependent on each shipment and each customs official around the world.

DELIVERY UPDATES
You will be able to see the status on the tracking number.
Each country and courier company provide different levels of tracking, so you may not be able to see step-by-step delivery updates.
If you have any other questions, please check FAQ.